REFUND & CANCELLATION POLICY

At ConsultAvenuee.com ("we", "our", "us"), we strive to provide high-quality advisory, taxation, compliance, and business support services. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, and service-related payments. This website consultavenuee.com has the copyright and ownership of Prime Consultancy Private Limited.

1. Scope

This policy applies to all services offered by ConsultAvenuee.com, including but not limited to:

• Business Registration & Incorporation
• GST Registration & Compliance
• Income Tax & TDS Services
• Accounting & Bookkeeping
• ROC & Corporate Compliance
• Audit Support Services
• Housing Society Compliance Services
• NRI Taxation & Property Advisory
• Senior Citizen Advisory Services
• Business Consulting & Regulatory Services

2. Cancellation by Client

Clients may request cancellation of services by submitting a written request via email. Cancellation requests shall be considered based on the stage of service completion and work already performed.

3. Non-Refundable Charges

The following amounts are non-refundable:

• Government fees
• Statutory filing fees
• Registration charges
• Stamp duty
• Taxes paid to government authorities
• Third-party professional fees
• Out-of-pocket expenses incurred on behalf of the client

Such amounts are paid to external agencies and cannot be recovered by ConsultAvenuee.com.

4. Refund Eligibility

Refund requests may be considered under the following circumstances:

Eligible for Partial Refund

• Service cancelled before substantial work has commenced.
• Required documents have not been reviewed or processed.
• No filing, application, or submission has been made with any authority.

Not Eligible for Refund

• Service has been completed.
• Filing, registration, application, or submission has already been made.
• Advisory or consultation has been provided.
• Work has commenced based on client instructions.
• Delay or non-completion is caused by the client's failure to provide information, documents, approvals, or payments.

5. Professional Fees

Professional fees paid for services already rendered, consultations conducted, documents prepared, reviews completed, or advisory provided shall generally be non-refundable.

Any refund approved by ConsultAvenuee.com shall be at its sole discretion after considering the nature and extent of work performed.

6. Service Delays

ConsultAvenuee.com shall not be liable for delays arising due to:

• Government authorities
• Regulatory bodies
• Technical portal issues
• Third-party service providers
• Incomplete documentation from clients
• Delayed approvals or responses from clients

Such delays shall not constitute grounds for refund.

7. Cancellation by ConsultAvenuee.com

ConsultAvenuee.com reserves the right to decline, suspend, or discontinue services if:

• False or misleading information is provided.
• Required documentation is not furnished.
• Applicable laws or professional standards prohibit continuation.
• Client conduct is abusive, unlawful, or unethical.

In such cases, refunds, if any, shall be determined after deducting charges for work already completed and expenses incurred.

8. Refund Processing

Approved refunds shall be processed within 15 to 30 business days. Refunds will generally be made through the original payment method or any other method deemed appropriate by ConsultAvenuee.com.

9. Dispute Resolution

Any disputes relating to cancellations or refunds shall first be addressed through mutual discussion and resolution. The decision of ConsultAvenuee.com regarding refund eligibility shall be final, subject to applicable laws.

10. Policy Changes

ConsultAvenuee.com reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated versions shall be published on the Website.

11. Contact Us

For refund or cancellation requests, please contact us via email with complete details of your engagement and payment.