We strive our best to deliver the best quality of services possible and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, we provide a refund or offer credit that can be used for future orders from our website.

• The Refund shall be only considered in the event there is a clear, visible deficiency with the service or product purchased from our site.

• In the event a customer has paid for a service and then requests for a refund only because there was a change in mind, the refund shall not be considered as there is no fault, defect, or onus on ConsultAvenuee Search. Refund requests shall not be entertained after the work has been shared with you in the event of change of mind.
• If the request for a refund has been raised 30 (thirty) days after the purchase of a service or product has been completed and the same has been intimated and indicated via email or through any form of communication stating that the work has been completed, then, such refund request shall be deemed invalid and shall not be considered.
• If the request for the refund has been approved by ConsultAvenuee, the same shall be processed and intimated to you via email. This refund process could take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We shall handle the refund process with care and ensure that the money spent by you is returned to you at the earliest.
• If you want to change the service you ordered for a different one, you must request this change of service within 60 days of purchase. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your ConsultAvenuee account. You can use the balance credit for any other service from the same site.
• If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFS code of the branch in question. Kindly note that it will take us a minimum of about 48-72 working hours from the receipt of all such information to process the refund and initiate the transfer.

Standard Pricing: Wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to Consultavaenuee due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission.

Cancellation Fee: Request for the cancellation will be entertained only if it has been raised within 24 hours after the purchase of service or product and the same has to be intimated and indicated via email or through any form of communication. Since we’re incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service. Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to government would be applicable. In case of change of service, the cancellation fee would not be applicable.

SECURITY: All the transactions which are made on the Website are secure and protected. No information is disclosed while making the transaction on the Website as it is encrypted to protect the User against unintentional disclosure to third parties. Any information related to the User’s credit and debit card information is not received, stored by or retained by the Company / Website in any manner. This information is provided by the User directly to the payment gateway which is authorized to handle the information provided and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.